Black Friday WEEKEND! 3 for 2 on EVERYTHING sitewide
Black Friday WEEKEND! 3 for 2 on EVERYTHING sitewide

FAQs

Please allow 1-5 working days* for processing your order. All orders are print on demand so this includes printing and packing times.

Which payment methods do you accept?

We accept all major payment methods including PayPal.

How do I know when I will receive my order?

Once your order is packed and sent, you will receive a confirmation e-mail.

U.K orders take between 1-5* working days to arrive. For EU and Rest of the World orders, please expect your order within 7* working days.

For orders shipping to Greece, Italy, Slovakia, Russia, Bulgaria, Ukraine, Kosovo and Spain, please allow up to 15 working days due to occasional delays at customs. This is not a regular occurrence but we have experienced these issues prior. 

What are your delivery options?

U.K Standard shipping - £2.99

FREE OVER £65.00

EU 1 Standard shipping  - £9.99

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, France, Georgia, Germany, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Réunion, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine

EU 2 Standard shipping - £12.99

Bulgaria, Croatia, Finland, Greece, Iceland, Romania

EU 3 Standard shipping - £10.99

Norway, Switzerland

EU 1/2/3 North America Standard shipping - £9.99

Rest of the World shipping - £12.50

How will my order be sent?

We ship all orders via Royal Mail or DPD. Both Will be sent fully tracked and Signed for. 

I want to stock Anchor and Rose London in my store.

ARL is now stocked across Europe in multiple Apparel Stores. If you wish to join these stores please e-mail us at info@anchorandroseldn.com to discuss wholesale options. 

What is your returns policy?

We are happy to exchange/refund any merchandise within 14 days of receipt. However once that time period has passed we initate a processing fee. This is so we keep in line with the consumer rights act 2015. As an independent clothing company, this processing fee is 50% the original order total - which will be deducted from your total refund.  All products must be returned unworn, free of any smells, with the original tags attached and in the original packaging. We also cannot accept any products that have been washed. If our Customer Care Team do not feel any of the above points are met, it is in their discretion on whether the item is suitable for return.

The cost of returning the item is covered by the customer unless for any unforseen circumstances, where the product is faulty then the cost of shipping is covered for you by us.

Include your order number and the items you wish to exchange - if you email our customer service team they will provide you with an exchange form and be able to ensure a smooth exchange.

  • Once we receive your parcel we will process everything accordingly.
  • Please allow up to 3 working days for your refund to reach your account.
  • Please note we do not refund or cover any return shipping costs.

To return an item, please send to:

Anchor and Rose London, Unit 28, Stort Mill, Riverway, Harlow, Essex, CM20 2SN

 

Customs and Duties?

Any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid on delivery of your order. Please check the email you used to purchase your items as customs normally use this to contact you regarding these extra charges. Anchor and Rose London can not predict what these charges may be and they are the full responsibility of the customer to clear for delivery. For further details of charges, please contact your local customs office.

Please contact us at help@anchorandroseldn.com

*all delivery times are estimates, not a guarantee.

 

 

 

 

 

 

HOW TO SHOP ONLINE?

Once you're done shopping, check out is easy and secure. You can always view the items you have added to your cart by clicking the "Shopping Bag" button on the top right of any page.

You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

 


HOW DO I CHECKOUT?

Once you are ready to checkout with the items in your cart, click on the checkout button.

If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

 


ITEM AVAILABILITY

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

 


DO YOU HAVE SIZING INFORMATION?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact using the in-store messenger.

 


WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

 


HOW CAN I TRACK MY ORDER? 

Tracking information will be sent to customers within 48 working hours, due to the automatic system we currently have for sending tracked orders.

Please be aware that tracking information is only available for customers who purchase tracked delivery, the order page will otherwise stay updated with "We have received and processing your order", please be aware that non-tracked orders will be sent regardless of this status page as no tracking information is available to update this page. 

 


WHEN WILL MY ORDER WILL SHIPPED?

Orders in the UK - When an order is placed, it usually takes about 2-3 working days to be processed. Once it has been processed, it can take up to a further 1-5 working days for delivery.

Worldwide orders - When an order is placed, it usually takes about 2-3 working days to be processed. Once it has been processed, it can take up to 5 weeks for international delivery.

All orders placed after 11:00am GMT will begin processing the next business day. 

We will contact you with a follow-up email if the merchandise you have selected is not currently in stock (as we custom make pieces the number of garments can vary week-to-week) or if we need additional identification provided for credit verification.

1 Day Delivery (3 days for Australia) - Our brand new delivery service which offers express shipping which is next day (3 day for Australia) delivery after processing. We try our best to ship the orders the next working day however due to us being a small independent company that produces everything in house there may be slight delays to processing due to having to order stock in.

We do not offer Saturday delivery.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS*

 


RETURNS POLICY?

You have 14 days once you have recieved the parcel to initate a refund to recieve a full cash refund. However once that time period has passed we initate a processing fee. This is so we keep in line with the consumer rights act 2015. As an independent clothing company, this processing fee is 50% the original order total - which will be deducted from your total refund. 

The cost of returning the item is covered by the customer unless for any unforseen circumstances, where the product is faulty then the cost of shipping is covered for you by us.

Items that are being exchanged are exempt from this fee if the correct returns policy is followed. We are able to exchange items for store credit which will be of equal value to the original garment (no processing fee).

Include your order number and the items you wish to exchange - if you email our customer service team they will provide you with an exchange form and be able to ensure a smooth exchange.

 

DO YOU SHIP TO POSTAL BOXES OR MILITARY BASES?

Sadly we no longer are able to ship to postal boxes or military bases. This is due to using a new courier and in their shipping policy they do not accept order that are shipping to postal boxes or military bases.

 

WHAT HAPPENS IF MY ORDER GETS SENT BACK TO YOU?

If your order does end up being returned to us due to a unforseen circumstance (e.g. invalid shipping address or unable to deliver item), if you've included a phone number in your details you will recieve a text from our courier notifying you. Once the parcel has come back to us we will email you to notify you and find a solution. We will hold the parcel for 10 days. If we have not heard back from you within those 10 days we will have to restock your items due to not being able to keep hold of orders for a long period of time.